You can click the "Remote Assist" button in the RTD app on your tablet or call/text us at (916) 953-8857
If the dealer can clear it, we can clear it.
Yes we are.
That's what we're here for.
Of course.
No More Guessing With Modern Truck Repairs
With Remote Diagnostics a certified diesel technician can remotely access your semi truck
This allows us to:
Yes, that's what makes our service so great, is that we can connect our scan tool to your truck from anywhere in the USA, all you need to do is plug in your RTD Scan Tool, connect your tablet to the internet and click the Remote Assist button on your RTD app.
Yes, to our knowledge we are the most capable personal scan tool on the market.
Yes an internet connection is required because communications are necessary for diagnostics (Standard message and data rates may apply).
Should a diesel tech encounter challenges in diagnosing issues remotely, rest assured that we go above and beyond to find a solution. We may transfer the service call or collaborate with another technician to ensure a comprehensive diagnosis.
In cases where physical diagnostics or repairs are necessary, we seamlessly transfer you to our Roadside Assistance team for coordinated assistance. Our commitment is to provide comprehensive support throughout the process.
You can communicate with a diesel tech via live chat, text or call. Each diesel tech has a unique phone number so you can reach them directly. Text message & data rates may apply.
After remote diagnostics are completed the diesel tech will send an invoice to your email. You can either pay over the phone, pay on your own or charge the card associated to the subscription.
Certainly! It is indeed possible for a diesel tech to handle everything remotely upon your request.
Remote Assist includes the provision of a designated tablet with an internet connection for the RTD Scan Tool and app (Standard message and data rates may apply).
To find out more details please contact our customer service department via email at info@rtddiagnostics.com or call (916) 953-8857.
In this case we will forward you to our Roadside Assistance service, from there you will receive assistance with coordinating a repair, towing or physical diagnostics.
While we can't provide physical repairs, our dedicated Roadside Assistance team is here to assist you with coordinating the necessary repairs to get you back on the road.
However, many issues can be addressed through simple measures such as code clearing, forced DPF regen, or minor DIY repairs through Remote Diagnostics using our RTD Scan Tool.
Although we can't guarantee the operability of the truck solely through Remote Diagnostics, we are committed to getting your vehicle back on the road smoothly. Please note that our primary focus is on providing diagnostic information for troubleshooting purposes, and physical repair services are not within our scope. We're here to assist you positively and efficiently!
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Domestic shipping can take up to 2-4 business days.
Shipping is absolutely FREE!
Here are the full details of our Shipping Policy.
For free shipping we use a carrier of our choice. If you prefer to expedite your order please select from the expedited options in the shipping section of the cart page.
Yes we do! Select one of our international shipping options to have your order delivered to your location.
Most emails can take up to 24 hours to be received.
If you still haven't received an email after 24 hours, email our customer support team at info@rtddiagnostics.com or call at (916) 953-8857.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
In this situation, if the failure is due to a defect in the device or tablet, we will replace it at no cost. However, if the device or tablet has been damaged, the customer will be responsible for purchasing a replacement.
In the event of a damaged item, please reach out to our customer service team through email at info@rtddiagnostics.com or call at (916) 953-8857. Our customer service team will assess the damage and figure out the best solution for you.
Yes, we offer partial refunds.
Please enquire for more information about our Refund policy.
Short answer: Yes.
Long Answer: Yes, as long as you return the hardware.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rtddiagnostics.com. Please note that returns will need to be sent to the following address: 2510 Palm St. East Nicolaus, CA 95659
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rtddiagnostics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at r.truckservice1@gmail.com.
After receiving the return we have up to 30 days to process it. Once the return is processed the refund will be issued to the original payment method (this may take up to 5 business days).
Please read Section 5 in our Terms of Service policy.
Normal Business Hours
Extended Business Hours
See below for 2024 dates:
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
We are located at:
108 E 3rd St, Meridian, ID 83642
You can reach at:
Customer Service
Service Department
